Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using our points and miles consulting service website (“Website”). These Terms govern your access to and use of the Website and the services provided by
[Freemium Traveler] (” Company”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

1. Services

1.1 Points and Miles Consulting:

The Company offers consulting services specializing in business and first-class award redemptions. These services may include but are not limited to providing guidance, advice, and assistance in maximizing the value of loyalty programs and redeeming points and miles for business and first-class travel.

1.2 No Guarantees:

While the Company strives to provide accurate and up-to-date information, the success of award redemptions is subject to various factors, including availability, program rules, and third-party providers. The Company does not guarantee the availability of specific awards or the successful redemption of points or miles.

2. User Obligations

2.1 Eligibility:

By using our Website, you affirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Website on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.

2.2 Accurate Information:

You agree to provide accurate, complete, and current information when using our Website or availing our services. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

2.3 Compliance with Laws:

You agree to comply with all applicable laws, regulations, and third-party agreements when using our Website and services. You are solely responsible for ensuring that your use of our services does not violate any legal obligations or intellectual property rights of others.

3. Intellectual Property

3.1 Ownership:

All content, trademarks, logos, and intellectual property displayed on the Website are the property of the Company or its licensors. You may not use, reproduce, distribute, or modify any of the content on the Website without obtaining prior written permission from the Company.

3.1 Ownership:

You retain ownership of any content you submit or provide to the Company through the Website (“User Content”). However, by submitting User Content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and distribute the User Content for the purpose of providing our services.

4. Limitation of Liability

4.1 Disclaimer of Warranty:

The Company provides its services on an “as is” and “as available” basis. We do not warrant that the Website or services will be error-free, uninterrupted, or free of viruses or other harmful components. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

4.2 Limitation of Liability:

To the maximum extent permitted by applicable law, the Company and its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or in connection with your use of the Website or services.

5. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Website, violation of these Terms, or infringement of any third-party rights.

6. Third-Party Links and Content

The Website may contain links to third-party websites or content that are not owned or controlled by the Company. We do not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party websites. You acknowledge and agree that the Company shall not be liable for any damages or losses incurred as a result of your use of any third-party websites or content.

7. Termination

The Company reserves the right, at its sole discretion, to terminate or suspend your access to the Website or services, without prior notice, for any reason, including but not limited to a violation of these Terms or suspected fraudulent, abusive, or illegal activities. Upon termination, your right to use the Website and services will immediately cease.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts of [Jurisdiction], and you consent to the personal jurisdiction and venue of such courts.

9. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that closely matches the intent of the original provision.

10. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding your use of the Website and services and supersede any prior or contemporaneous agreements, communications, or representations, whether oral or written, relating to the subject matter herein.

11. Modifications

The Company reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective upon posting the revised Terms on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of such changes.

If you have any questions or concerns about these Terms, please contact us using the information provided below.

Last updated: [September 1, 2023]

Award Redemption Services Terms & Conditions

Freemium Traveler Award Redemption Service is not a travel agency and does not receive compensation from airlines. Thus, all decisions made when creating an itinerary are based solely on the client’s best interests.

Agreement

This Service Agreement is a contract between the Freemium Traveler Award Redemption Service (hereafter referred to as “Freemium Traveler”) and the User designated by the registration/email data provided to Freemium Traveler (“User”, “you”). The User enters into this Agreement and agrees to be bound by it, by submitting an award redemption request to the Freemium Traveler Award Redemption Service.

Freemium Traveler Service

Freemium Traveler provides one or more of the following consulting services for Award Redemptions:

Initial call or email exchange to assess timeline, travel plans, and opportunities to optimize point value. The more options and flexibility the User provides, the more likely it is that Freemium Traveler will be able to find a suitable itinerary.
Research airline award space and trip itinerary options; advise the User on the best options for using points and miles to meet their travel priorities, including the possibility of purchasing miles from an airline.
Support the User in making any necessary transfers of points/miles, via email or phone.
Provide the user with recommended itineraries, as available.
After the User selects and approves a particular itinerary, Freemium Traveler may proceed with award booking. These situations are very time-sensitive; delay in approval may result in the inability to book the award.

Your Responsibility

Providing Freemium Traveler with accurate Awards Program information (current balance of points/miles; member numbers; etc), as needed to conduct the initial research and secure the award space.
Timely approval of itinerary to increase chances of successfully booking award space.
Payment to Freemium Traveler at the time of award booking or completion of award booking research.

Liability

Freemium Traveler does not accept liability for any changes or errors that are outside of its control. This includes but is not limited to schedule changes, class of service changes, flight cancellations, delays, missed connections, ticketing errors, internal airline errors, and any and all components of the booking and flying process that are outside of Freemium Traveler’s control. If an issue arises, Freemium Traveler will do everything within its power to get back to your original routing but does not accept liability for any issues associated with travel.
Freemium Traveler’s total liability will be limited to fees paid directly to Freemium Traveler. Freemium Traveler will not be liable for any costs, incurred or imputed, resulting from anything outside Freemium Traveler’s control.

Fees

Submitting an award booking request means that you agree to pay the fees outlined on the Award Redemption page. Fees paid to Freemium Traveler are consulting fees and are given in exchange for Freemium Traveler’s expertise and knowledge with regard to utilizing points and miles and creating an award itinerary. Freemium Traveler‘s fees are on a per-booking basis. If the User decides to change, postpone, cancel, or otherwise modify the trip after Freemium Traveler has already booked or researched and located suitable award flight options, fees will still be due and no refund will be given.
Freemium Traveler can assist in making changes to itineraries after the initial booking for a nominal change fee.
If no suitable award flight options are found by Freemium Traveler, then no fee will be billed. If Freemium Traveler finds suitable award flight options but the User chooses to book independently, the fees will still be owed.
Fees can be remitted via Freemium Traveler’s online payment platform provided by Stripe.

Payment to Freemium Traveler is due at the time of award booking.

Last updated: [September 1, 2023]